Public Workshops, Training programs, Training Courses

Built on more than 30 years of ground-breaking research, the VitalSmarts training approach delivers real results. Each of our courses improves strategies and systems by focusing on high-leverage best practices. Each outpaces traditional communications training and interpersonal skill development with a flawless focus on behavioral skill development - skills that lead to impressive results. And each makes an immediate, widespread, and sustainable difference.

To date, more than 500,000 people worldwide have experienced significant and lasting results where they needed them most.

Each of our training courses infuses 14 hours of classroom time with more than 120 original video clips and situation examples. Expert descriptions of key concepts round out the theoretical aspects of the course. Course pacing is active and engaging, with frequent role-plays, intense class participation, personal reflection, planning, and commitment.
Inspired by : http://goo.gl/DEiRc

Ten Leadership Qualities That Motivates Employees

Do your managers know how to motivate employees in today's business environment? Do they know what employees want in their jobs? Do they know the ten leadership qualities that motivate employees? Do your managers understand that strengthening their leadership skills can result in an increase in productivity from their employees?

Research has revealed that the ten qualities employees want in their jobs are perfectly matched to the ten leadership qualities that managers can acquire, improve upon or strengthen through training and application on the job. This training will equip the participants with the leadership skills necessary to motivate their employees in the most productive way possible.
Read more: http://goo.gl/EulCX

How to Develop Negotiation Skills

Negotiation means striving for a win-win situation, aiming for satisfied customers, a healthy organization and personal success. It also means striving for maximum results without adversely affecting your relationship with the buyer. However, this road is full of pitfalls. You will have to deal with emotions and non-rational arguments.

The important thing is to stick to the agreements your company has made. During this course, you learn to deal with these barriers, allowing you to achieve win-win solutions in many different situations. Step-by-step, you will learn to confidently follow a balanced training. Its a must-attend program for account managers, sales reps, sales consultants, and sales managers who regularly negotiate contracts, projects, and capital equipment.
Read more: http://goo.gl/WuCu1

what is Crucial Conversations ?

An innovator in best practice training, Crucial Conversations is a program that works across a wide spectrum of road blocks to a company's success. It enables you from mending interpersonal skills to enhancing employee engagement. A dependable tool, Crucial Conversations facilitates knocking out barriers to employee engagement and helps increase productivity. It is a potent technique to holding any conversation that has crucial consequences and supports interpersonal skills effectively.

Top rated leaders or employees choose neither fight nor flight; instead they have the skills to step up to controversial issues and attempt improving performances. Influential leaders make work environments safe and non threatening, they recognize the importance of effective communication skills that enable critical issues like performance appraisals resulting in employee engagement. If you have applied every tactic, tool and technique in overcoming all or some of these challenges, then it's time for a change!

Crucial Conversations is a breakthrough program at developing skills and delivering measurable results. It is a training ideal for individuals who manage people or processes as well as those who have supervisory or cross functional management responsibilities. For time change to be achieved, involving teams and even entire organizations is essential.
Read more: http://www.vitalsmartsindia.com/training/center/views/crucial-conversations

Call Centre Helpdesk Training

Companies and organizations are more and more conscious that offering good quality products or services is not enough to gain and keep satisfied customers. The service, support, and after sales that are offered are playing a more important role in this. The telephone helpdesk or service desk offers a large number of possibilities in this area. Helpdesk staff form a contact point for both internal and external customers.

As a help desk agent, you are the contact for all internal and external customers. After your training, you will be able to adapt your response to the client, to their problems and to their specific situation. It is exactly this Added Value - combined with the much-needed skills - that is all important to you and to your customer’s perception and satisfaction.
Read more: http://www.doortraining.co.in/training/solutions/views/call-center-excellence/call-center-coach