Tuesday, 21 August 2012

what is Crucial Conversations ?

An innovator in best practice training, Crucial Conversations is a program that works across a wide spectrum of road blocks to a company's success. It enables you from mending interpersonal skills to enhancing employee engagement. A dependable tool, Crucial Conversations facilitates knocking out barriers to employee engagement and helps increase productivity. It is a potent technique to holding any conversation that has crucial consequences and supports interpersonal skills effectively.

Top rated leaders or employees choose neither fight nor flight; instead they have the skills to step up to controversial issues and attempt improving performances. Influential leaders make work environments safe and non threatening, they recognize the importance of effective communication skills that enable critical issues like performance appraisals resulting in employee engagement. If you have applied every tactic, tool and technique in overcoming all or some of these challenges, then it's time for a change!

Crucial Conversations is a breakthrough program at developing skills and delivering measurable results. It is a training ideal for individuals who manage people or processes as well as those who have supervisory or cross functional management responsibilities. For time change to be achieved, involving teams and even entire organizations is essential.
Read more: http://www.vitalsmartsindia.com/training/center/views/crucial-conversations

Tuesday, 14 August 2012

Call Centre Helpdesk Training

Companies and organizations are more and more conscious that offering good quality products or services is not enough to gain and keep satisfied customers. The service, support, and after sales that are offered are playing a more important role in this. The telephone helpdesk or service desk offers a large number of possibilities in this area. Helpdesk staff form a contact point for both internal and external customers.

As a help desk agent, you are the contact for all internal and external customers. After your training, you will be able to adapt your response to the client, to their problems and to their specific situation. It is exactly this Added Value - combined with the much-needed skills - that is all important to you and to your customer’s perception and satisfaction.
Read more: http://www.doortraining.co.in/training/solutions/views/call-center-excellence/call-center-coach